Terms of service

OVERVIEW

This website is operated by Luxnesty, which is operated by SUKIBAY COMPANY LIMITED, a Hong Kong registered company.

Throughout these Terms of Service, the terms “Luxnesty,” “we,” “us,” and “our” refer to the company operating this website and providing the products, content, features, and services available through it.

By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced on our website, including our Privacy Policy, Refund Policy, and Shipping Policy.

These Terms apply to all users of the website, including visitors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the website, you agree to be bound by these Terms.

SECTION 1 – ONLINE STORE TERMS

By using our Services, you confirm that:

  • You are at least the age of majority in your jurisdiction; or
  • You have permission from a parent or legal guardian where required.

You may not use our products or Services for any unlawful or unauthorized purpose.

You must not:

  • Violate applicable laws or regulations.
  • Transmit viruses, malware, or harmful code.
  • Attempt unauthorized access to our website or systems.
  • Use our Services for fraudulent activities.

Violation of these Terms may result in suspension or termination of access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict service where reasonably necessary and permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our Services without prior written permission.

Certain technical information may be transmitted across networks when necessary to operate our Services.

Payment information is handled through secure payment processing systems and third-party payment providers.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However, information may occasionally contain:

  • Typographical errors.
  • Product description inaccuracies.
  • Pricing errors.
  • Availability errors.
  • Outdated information.

We reserve the right to correct errors, update information, or modify website content when necessary.

SECTION 4 – PRICES AND SERVICE MODIFICATIONS

Product prices may change without prior notice.

The final amount payable will be displayed during checkout and may include:

  • Product prices.
  • Shipping charges.
  • Applicable taxes.
  • Other charges disclosed before payment.

We may modify, update, suspend, or discontinue products or Services where reasonably necessary.

SECTION 5 – PRODUCTS AND SERVICES

Certain products may be available exclusively through our online store and may have limited availability.

We make reasonable efforts to display product images, colors, descriptions, and specifications accurately.

However, actual product appearance may vary slightly due to:

  • Screen settings.
  • Lighting conditions.
  • Manufacturing variations.
  • Product updates.

Some products may be made-to-order and fulfilled through trusted production and fulfillment partners.

We reserve the right to:

  • Limit product quantities.
  • Modify product information.
  • Change product availability.
  • Discontinue products.
  • Restrict sales to certain locations where necessary.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel orders where reasonably necessary.

Orders may be canceled because of:

  • Product unavailability.
  • Incorrect pricing.
  • Payment verification issues.
  • Suspected fraudulent activity.
  • Incorrect customer information.
  • Technical errors.

You agree to provide accurate, complete, and current information when placing an order.

This includes:

  • Name.
  • Email address.
  • Billing information.
  • Shipping address.
  • Payment information.

If an order is changed or canceled, we may attempt to notify you using the contact information provided during checkout.

SECTION 7 – PAYMENT SERVICES

Payments may be processed through third-party payment providers.

Depending on availability, these providers may support payment methods such as:

  • Credit cards.
  • Debit cards.
  • PayPal.
  • Other supported payment methods.

Third-party payment providers maintain their own terms, security practices, and privacy policies.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools, applications, or services that we do not directly control.

These tools are provided on an “as is” and “as available” basis.

Your use of third-party tools may be subject to separate terms and policies provided by the applicable service provider.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We do not control these external websites and are not responsible for their:

  • Content.
  • Privacy practices.
  • Security.
  • Products or services.
  • Terms and policies.

Customers should review applicable third-party terms before completing transactions or providing personal information.

SECTION 10 – USER COMMENTS AND SUBMISSIONS

If you submit comments, reviews, suggestions, photographs, feedback, or other content, you grant Luxnesty permission to use such content for lawful business purposes.

You confirm that submitted content:

  • Does not violate applicable law.
  • Does not infringe third-party rights.
  • Is not fraudulent or misleading.
  • Does not contain harmful or malicious software.

We reserve the right to remove content that violates these Terms.

SECTION 11 – PERSONAL INFORMATION

Your submission and use of personal information through our website are governed by our Privacy Policy.

We may use third-party service providers to support:

  • Payment processing.
  • Order fulfillment.
  • Shipping.
  • Customer support.
  • Analytics.
  • Marketing.
  • Website operations.

SECTION 12 – SMS AND MARKETING COMMUNICATIONS

If you choose to subscribe to SMS or other marketing communications, you may receive:

  • Promotional messages.
  • Special offers.
  • Order-related updates.
  • Shopping reminders.
  • Customer review requests.

Consent to marketing messages is not a condition of purchase.

You may unsubscribe from SMS messages by replying STOP, where supported, or use the unsubscribe options provided in marketing communications.

Message and data rates may apply depending on your mobile service provider.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

Information on our website may occasionally contain errors or omissions relating to:

  • Product descriptions.
  • Prices.
  • Promotions.
  • Availability.
  • Shipping information.
  • Other website content.

We reserve the right to correct such information and, where necessary, cancel affected orders.

SECTION 14 – PROHIBITED USES

You may not use our website or Services to:

  • Violate applicable laws.
  • Commit fraud.
  • Distribute malware or harmful software.
  • Attempt unauthorized access.
  • Harvest or scrape information unlawfully.
  • Infringe intellectual property rights.
  • Interfere with website operation.
  • Submit false or misleading information.
  • Harass or harm other users.

We reserve the right to suspend or terminate access for violations of these Terms.

SECTION 15 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website, products, and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • Our Services will always be uninterrupted.
  • The website will always be error-free.
  • All information will always be completely accurate.
  • Every technical issue will be corrected immediately.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Luxnesty and SUKIBAY COMPANY LIMITED will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of our website, products, or Services.

This may include:

  • Loss of profits.
  • Loss of revenue.
  • Loss of data.
  • Business interruption.
  • Service disruptions.

Where liability cannot legally be excluded or limited, it will be limited only to the extent permitted by applicable law.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Luxnesty, SUKIBAY COMPANY LIMITED, and their affiliates, employees, contractors, and service providers from claims arising from:

  • Your violation of these Terms.
  • Your unlawful use of the Services.
  • Your infringement of third-party rights.
  • Fraudulent or abusive activity.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

SECTION 19 – TERMINATION

These Terms remain effective unless terminated.

We may restrict or terminate access to our Services if you violate these Terms, misuse our Services, engage in fraudulent activity, or violate applicable laws.

Termination does not affect obligations or liabilities that arose before termination.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, constitute the agreement between you and Luxnesty regarding use of our Services.

They supersede prior communications or agreements regarding the same subject matter.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Nothing in these Terms removes any mandatory consumer rights that may apply under applicable law.

SECTION 22 – CHANGES TO THESE TERMS

We may revise or update these Terms from time to time to reflect changes in:

  • Our business operations.
  • Products and Services.
  • Legal requirements.
  • Technology.
  • Store procedures.

Updated Terms will be published on this page and become effective upon posting unless otherwise stated.

Continued use of our Services after updates become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms should be sent to:

support@luxnesty.com