Shipping policy
All items at Luxnesty are made-to-order. This means each product is individually produced specifically for you after your order is placed to ensure the best quality.
During peak seasons and holidays, processing and delivery times may be delayed by up to 10 additional business days beyond the estimated time frames below. We appreciate your patience and understanding.
Shipping Rates
Shipping costs may vary depending on logistics conditions, carrier pricing, and destination.
During holidays or high-demand periods, shipping rates may increase due to limited carrier capacity and higher demand.
Estimated Delivery Time
We process orders Monday through Friday (Eastern Standard Time), excluding major public holidays such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Estimated time frames are as follows:
- Production & Processing Time: 5–10 business days
- Standard Shipping: 7–20 business days (calculated from shipment date, not order date)
- Priority Shipping (ornaments only): 5–7 business days (from shipment date)
- Express Shipping: 3–6 business days (from shipment date)
Once your order has shipped, you will receive a tracking link via email so you can monitor your delivery.
For personalized or customized orders, additional design time may be required depending on complexity.
Order Tracking
Once your order is shipped, a tracking number will be sent to your email.
Please allow 5–7 business days for carriers to update tracking information in their system.
If tracking information is not immediately available, this simply means the carrier has not yet scanned your package.
If your order has exceeded the estimated delivery time, please contact us at support@luxnesty.com and we will assist you promptly.
Incorrect Address Disclaimer
Please ensure that your shipping address is accurate at checkout.
If incorrect or incomplete information is provided and detected, we may contact you for correction, which may result in delays.
Luxnesty is not responsible for orders delivered to incorrect addresses provided by the customer or for packages returned to sender.
Returned orders may be donated and will not be re-shipped or restocked.
If you contact the shipping carrier directly after dispatch and request rerouting or forwarding, Luxnesty is not responsible for any loss, delay, theft, or damage that may occur.
Multiple Packages
For logistical reasons, items from the same order may be shipped separately, even if combined shipping was selected.
Custom Product Preview Policy
Please note that we do not provide previews of final customized products before shipping.
By placing an order, customers agree to trust our production process and design expertise based on the information provided at checkout. This allows us to maintain efficiency and consistent product quality.
Shipping Locations
Luxnesty operates with a global fulfillment network.
Our design and operations team is based in the United States. However, depending on product type and availability, items may be shipped from warehouses located in the U.S. or international fulfillment centers, including but not limited to countries such as China, Australia, and India.
International shipping may require longer delivery times compared to domestic shipments, but all orders remain within the estimated delivery time frames stated above.
Customer Support
Customer satisfaction is our top priority. If you have any questions or concerns regarding your order, please contact us at: support@luxnesty.com
We are always here to help and ensure you have the best possible experience with Luxnesty.